• Veterans Affairs, Veterans Health Administration
  • $52,870.00 -79,710.00/year*
  • White River Junction , VT
  • Information Technology
  • Full-Time
  • 1700 VT-14

Program Support Assistant (OA)

Department of Veterans Affairs

Veterans Affairs, Veterans Health Administration


  • ##### Open & closing dates

07/22/2019 to 08/06/2019

  • ##### Service


  • ##### Pay scale & grade

GS 6

  • ##### Salary

$37,843 to $49,200 per year

  • ##### Appointment type


  • ##### Work schedule



2 vacancies in the following location:


White River Junction, VT 2 vacancies

Relocation expenses reimbursed


Telework eligible


- Duties


The incumbent will serve as the Program Support Assistant withinSocial Work Service performing a variety of administrative and/orclerical tasks associated with maintaining and supporting the workperformed in the Social Work Service Line and the various VAprograms that fall under Social Work, to include Medical FosterHome, Advanced Care Planning, Transition and Care Management,Caregiver Support, Veteran Directed Care, Spinal CordInjury/Disorder and Chaplain.

Learn more about this agency


Committee Support:Serves as a standing recorder for various committees for the SocialWork Executive and other program managers within the Social WorkService Line.Schedules meetings to include scheduling of the conference room,requesting VANTS Line and/or Video Conferencing, compiles agendas,maintains correspondence with members, tracks issues, and completesminutes for these meetings.

Data collection & Tracking Support:Serves as a departmental Automated Data Processing ApplicationsCoordinator (ADPAC). Performs work involving the collection,compilation, and/or tracking of data and statistical information insupport of Social Work programs. Prepares, executes, and/or tracksprogram specific information for Social Work.

Education & Travel Liaison:Performs and supports Social Work in creating, submitting, andtracking educational and official travel requests. This includescreating, approving, and submitting Government Vehicles requests andsubmitting monthly GSA vehicle reports and log books to FMS.

Intranet & Web Support:Performs as the web author for the Social Work intranet websites andSharepoints. Prepares, maintains, and uploads center memorandums,polices and documents that fall within the scope of Social Work.

Mail, Correspondence, and Reports:Processes incoming and outgoing materials such as correspondence,reports, memoranda, and other forms of written communication.

Maintaining Calendar, Appointments & Schedules:Maintains the appointment calendars, schedules appointments,schedules a conference room, reminds staff members of the subjectmatter prior to the meeting, and makes administrative arrangementsas required.

Monitoring Office Resources:Obtains and monitors the use of services, supplies, and equipment.Procures, authorizes, controls, and justifies a variety of generalsupport services such as office supply stock levels and officeequipment.

Procurement Support:Serves as the liaison to the purchasing/procurement office toarrange for, monitor, and secure equipment, services, andproducts.

Work Schedule: Monday- Friday/ 7:30AM-4PMCompressed/Flexible: Not AvailableTelework: Not AvailableVirtual: This is not a virtual position.Position Description/PD#: Program Support Assistant (OA)~/PD#405-00488-0Relocation/Recruitment Incentives: Not AuthorizedFinancial Disclosure Report: Not Required

Travel Required

Not required

Supervisory status


Promotion Potential


  • #### Job family (Series)

0303 Miscellaneous Clerk And Assistant

Similar jobs

  • Assistants, Office
  • Office Assistants

- Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an onlineonboarding process


To qualify for this position, applicants must meet all requirementsby the closing date of this announcement, 08/06/2019.

Time-In-Grade Requirement: Applicants who are current Federalemployees and have held a GS grade any time in the past 52 weeksmust also meet time-in-grade requirements by the closing date ofthis announcement. For a GS-06 position you must have served 52weeks at the GS-05. The grade may have been in any occupation, butmust have been held in the Federal service. An SF-50 that shows yourtime-in-grade eligibility must be submitted with your applicationmaterials. Note: Time-In-Grade requirements also apply to formerFederal employees applying for reinstatement as well as currentemployees applying for Veterans Employment Opportunities Act of 1998(VEOA) appointment.

You may qualify based on your experience as described below:- Specialized Experience: You must have one year ofspecialized experience equivalent to at least the next lowergrade GS-05 in the normal line of progression for the occupationin the organization. Examples of specialized experience wouldtypically include, but are not limited to: Performing a varietyof administrative support duties in areas including datacollection, processing of correspondence and reports, office andrecords management, timekeeping, coordinating meeting andconference details, and assisting with personnel managementactivities.

You will be rated on the following Competencies for this position:- Administration and Management- Computer Skills- Decisiveness

Experience refers to paid and unpaid experience, including volunteerwork done through National Service programs (e.g., Peace Corps,AmeriCorps) and other organizations (e.g., professional;philanthropic; religions; spiritual; community; student; social).Volunteer work helps build critical competencies, knowledge, andskills and can provide valuable training and experience thattranslates directly to paid employment. You will receive credit forall qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours ofwork per week. Part-time experience will be credited on the basis oftime actually spent in appropriate activities. Applicants wishing toreceive credit for such experience must indicate clearly the natureof their duties and responsibilities in each position and the numberof hours a week spent in such employment.

Physical Requirements: Most of the work is performed indoors ina typical office setting.

For more information on these qualification standards, please visitthe United States Office of Personnel Management's website at


There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S.Department of Education from accredited colleges, universities,schools, or institutions may be used to qualify for Federalemployment. You can verify your education here: If you are using foreign educationto meet qualification requirements, you must send a Certificate ofForeign Equivalency with your transcript in order to receive creditfor that education. For further information, visit:

Additional information

VA supports the use of telework as a way to help attract and retaintalented individuals in public service, increase workerproductivity, and better prepare the agency to operate duringemergencies. This position may be authorized for telework. Teleworkeligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave:Federal Employees earn annual leave at a rate (4, 6 or 8 hours perpay period) which is based on the number of years they have servedas a Federal employee. VA may offer newly-appointed Federalemployee's credit for their job-related non-federal experience oractive duty uniformed military service. This credited service can beused in determining the rate at which they earn annual leave. Suchcredit must be requested and approved prior to the appointment dateand is not guaranteed.

Special Employment Consideration: VA encourages persons withdisabilities to apply, including those eligible for hiring under 5CFR 213.3102(u), Schedule A, Appointment of persons withdisabilities [i.e., intellectual disabilities, severe physicaldisabilities, or psychiatric disabilities], and/or Disabledveterans with a compensable service-connected disability of 30% ormore. Contact the Agency Contact for information on how to applyunder this appointment authority via the Selective PlacementCoordinator.

The Interagency Career Transition Assistance Plan (ICTAP) andCareer Transition Assistance Plan (CTAP) provide eligibledisplaced Federal/VA competitive service employees with selectionpriority over other candidates for competitive service vacancies. Tobe qualified you must submit appropriate documentation (a copy ofthe agency notice, your most recent performance rating, and yourmost recent SF-50 noting current position, grade level, and dutylocation) and be found well-qualified (have a final rating of 85 ormore) for this vacancy. Information about ICTAP and CTAP eligibilityis on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does notobligate management to fill a vacancy or vacancies by promotion. Theposition may be filled by reassignment, change to lower grade,transfer, appointment, or reinstatement. Management may use any oneor any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that havefaced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additionalvacancies.

Veterans and Transitioning Service Members: Please visit the VAfor Vets site for career-search tools for Veterans seekingemployment at VA, career development services for our existingVeterans, and coaching and reintegration support for militaryservice members.

For more information on the \"Who may apply\" eligibilityrequirements, please refer to the OHRM Status Candidates and OtherCandidate Definitions document.

If you are unable to apply online view the following link forinformation regarding an Alternate Application.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet thequalifications above.


Narrative responses are not required at this time. If you arereferred for consideration, you may be asked to submit additionaljob related information, which may include, but not limited to;responses to the knowledge, skills and abilities; completion of awork sample, and/or contact for an interview.Your resume and/orsupporting documentation will be verified. Please follow allinstructions carefully. Errors or omissions may affect your ratingor consideration for employment.

Background checks and security clearance

Security clearance


Drug test required


- Required Documents

To apply for this position, you must provide a complete ApplicationPackage which includes:

  • Resume

The following documents are accepted, and may be required ifapplicable to your eligibility and/or qualifications for thisposition. Please use this checklist to make sure you have includedother documents required for your application, such as a copy ofyour transcript (if using education to qualify), SF-50's(current/former Federal employees), documentation to supportVeterans Preference claims, or ICTAP/CTAP documentation (fordisplaced Federal employees). You will not be contacted foradditional information.- Cover Letter- DD-214/ Statement of Service- Disability Letter (Schedule A)- Disability Letter (VA)- OF-306- Disability Rating Letter- Resume- Separation Notice (RIF)- SF-15- SF-50/ Notification of Personnel Action- Transcript

SF-50, Notification of Personnel Action (if applicable for Time inGrade and/or Eligibility):- Most recent SF-50 if you are a current or former Federalemployee- An SF-50 showing your time-in-grade eligibility must besubmitted with your application materials. If the most recentSF-50 has an effective date within the past year, it may notclearly demonstrate you possess one-year time-in-grade, asrequired by the announcement. In this instance, you must providean additional SF-50 that clearly demonstrates one-yeartime-in-grade- Award 50's do not provide sufficient information and will not beaccepted for the purpose of verifying time-in-grade.- Examples of appropriate SF-50's include:- Within grade increases at the highest grade held; or- Promotions with an effective date more than one year old; or- SF-50's at the highest grade held with an effective datemore than one year old.

Veterans' Preference: When applying for Federal Jobs, eligibleVeterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), orfor Sole Survivor Preference (SSP) in the questionnaire. You mustprovide a legible copy of your DD214(s) which shows dates andcharacter of service (honorable, general, etc.). If you arecurrently serving on active duty and expect to be released ordischarged within 120 days you must submit documentation related toyour active duty service which reflects the dates of service,character of service (honorable, general, etc.), and dates ofimpending separation. Additionally, disabled veterans and otherseligible for 10-point preference (such as widows or mothers ofeligible Veterans) must also submit an SF-15 \"Application for 10Point Veteran Preference\" with required proof as stated on the form.Documentation is required to award preference. For moreinformation on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institutionrecognized by the U.S. Department of Education in order for it to becredited towards qualifications. Therefore, provide only theattendance and/or degrees from schools accredited by accreditinginstitutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in thisvacancy announcement may result in an ineligible rating or mayaffect the overall rating.

- Benefits

A career with the U.S. Government provides employees with acomprehensive benefits package. As a federal employee, you and yourfamily will have access to a range of benefits that are designed tomake your federal career very rewarding. Learn more about federalbenefits.

Review our benefits

Eligibility for benefits depends on the type of position you holdand whether your position is full-time, part-time, or intermittent.Contact the hiring agency for more information on the specificbenefits offered.

- How to Apply

All applicants are encouraged to apply online. To apply for thisposition, you must complete the questionnaire and submit thedocumentation specified in the Required Documents section below. Thecomplete application package must be submitted by 11:59 PM (ET) on08/06/2019 to receive consideration. To preview the questionnaireclick

  1. To begin, click Apply Online to create a USA JOBS account orlog in to your existing account. Follow the prompts to selectyour USA JOBS resume and/or other supporting documents andcomplete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses andappropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBSaccount, select theApplication Status link and then select the more information linkfor this position. The Application page will display the status ofyour application, the documentation received and processed, and anycorrespondence the agency has sent related to this application. Youruploaded documents may take several hours to clear the virus scanprocess. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancyannouncement. You must re-select your resume and/or other documentsfrom your USA JOBS account or your application will be incomplete.

NOTE: Participation in the seasonal influenza program is acondition of employment and a requirement for all Department ofVeterans Affairs Health Care Personnel (HCP). HCP are individualswho, during the influenza season, work in VHA locations wherepatients receive care or who come into contact with VA patients aspart of their duties. VHA locations include, but are not limited to,VA hospitals and associated clinics, community living centers(CLCs), community-based outpatient clinics (CBOCs), domiciliaryunits, Vet centers and VA-leased facilities. HCP include all VAlicensed and unlicensed, clinical and administrative, paid andunpaid, full- and part-time employees, intermittent employees, feebasis employees, VA contractors, students, researchers, volunteers,and trainees who work at these facilities. HCP that are unable toreceive or otherwise decline a flu shot will be expected to wear aface mask throughout the influenza season.

Agency contact information

Ortega Elam




White River Junction VA Medical Center215 North Main St.White River Jct., VT 05009US

Learn more about this agency

Next steps

Once your online application is submitted you will receive aconfirmation notification by email. After we receive applicationpackages (including all required documents) and the vacancyannouncement closes, we will review applications to ensurequalification and eligibility requirements are met. After the reviewis complete, a referral certificate(s) is issued and applicants willbe notified of their status by email. Referred applicants will benotified as such and may be contacted directly by the hiring officefor an interview. All referred applicants receive a finalnotification once a selection decision has been made.

You may check the status of your application at any time by logginginto your USA Jobs account and clicking on Applications. Informationregarding your application
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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