The Warehouse Operations Supervisor is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the supervising warehouse personnel and achieving daily production goals.
Essential Duties & Responsibilities :
Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations to meet goals
Provides direct supervision to warehouse personnel matching skill and background of personnel to work required.
Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion
Ensures that equipment is utilized in the most efficient manner
Coordinates the maintenance of equipment with management
Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives
Partners with other leaders to balance labor ensuring appropriate levels of staffing
Drafts and submits daily end of shift report
Makes recommendations to management on initiatives and programs to improve operations and works on those programs
Conducts the daily pre-shift meetings covering previous shifts productivity, operational problems, forecasting workload and any other pertinent company information
Assists in developing a program to train and motivate personnel for increased effectiveness
Assists in developing a program for all new personnel and ensures the onboarding program is followed
Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
Works with Management and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations
Provides feedback, coaching, guidance, and recognition to enhance personnel s skill development
Plays an active role in employee development and talent selection.
Provides regular coaching and constructive feedback on performance, prepares and delivers hourly performance reviews
Maintains accurate timekeeping records
Exhibits a commitment to self-development by staying current on information, tools, and systems
Travels to other warehouses and participates in department or company meetings, as necessary
Safety and Security
Ensures the safe, clean and efficient operation of the warehouse to meet service standards
Supports all safety programs and OSHA compliance to ensure a safe work environment for all employees
Follows documented processes for reporting, analyzing, and following up on employee injuries and accidents.
Ensures employees complete a daily pre-flight and reviews daily
Bachelor s degree in Supply Chain, Business or related field, or at least 1-5 years of supervisory experience
High School Diploma required
Experience with Warehouse Management Systems (Manhattan preferred)
Ability to work in fast paced, quickly changing environment.
Ability to handle changing priorities and use good judgment in stressful situations
Experience with seasonal work forces is a plus, but not required.
Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
Working knowledge of Microsoft Office applications
Working knowledge of warehouse / mechanical equipment
Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
Excellent talent management and team building skills
Excellent verbal, non-verbal, and written communication skills
Excellent customer service skills specifically with external clients
Excellent analytical and mathematical skills
Bilingual English/Spanish preferred, may be required in some locations
Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
Must be able to stand/walk for up to 10-12 hours.
Lift and move totes up to 50 pounds.
Regular bending, lifting, stretching and reaching both below the waist and above the head.
Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.